Service Desk Technician II

Company: VirtualVocations
Location: Saint Paul
Posted on: October 30, 2024

Job Description:

A company is looking for a Service Desk Technician II to provide professional support and ensure client success.

Key Responsibilities

Provide support via phone, email, and chat for corporate clients
Troubleshoot issues related to Microsoft Operating Systems and Office products
Assist users with VPN connectivity and remote access problems

Required Qualifications

3-5 years of experience in a call center or service desk environment
Knowledge of Windows 7, 10, 11, and Office 365 support
Experience with user account management and ticketing systems
High School Diploma/GED; Associate Degree in a Technical Field preferred
Familiarity with cloud support and end-user self-service tools

Keywords: VirtualVocations, Maple Grove , Service Desk Technician II, Professions , Saint Paul, Minnesota

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