Digital Platform Lead

Company: International Dairy Queen, Inc.
Location: Minneapolis
Posted on: November 1, 2024

Job Description:

Job OverviewWe are seeking a highly skilled Digital Platform Lead to join our team at International Dairy Queen, Inc. This role will be responsible for leading the implementation and execution of mobile and digital technologies that ensure our ability to compete in the QSR industry.The successful candidate will have a strong background in technology and experience in managing digital platforms, including mobile apps, websites, and EPOS systems. They will be responsible for ensuring the stable operation of these systems and for managing key partner relationships that provide services to IDQ and its franchisees.Key Responsibilities

• Lead and Deploy Execution Plans
  • Research and drive the selection, development, customization, and placement of technology solutions.
  • Analyze industry best practices and trends to determine new opportunities for store-level technology.
  • Collaborate with cross-functional teams on feature roadmap for technology products based on business opportunities as defined by our business partners and vendor partners.
  • Manage Digital Development Groups
    • Manage digital development groups (internal/external), the programming, and ongoing analysis of all related software applications connected with the technology platforms deployed in restaurants and those connected with data warehousing and reporting.
    • Manage Issue Management and Change Control
      • Manage Issue Management and Change Control processes defined within the process control documentation.
      • Provide Technical Support
        • Provide frontline support to all operators, field force, and internal customers. Assisting and providing technical support in the deployment process for digital platforms that may be implemented at IDQ.Requirements
          • Bachelors Degree, or equivalent combination of education and work experience, with a technology emphasis.
          • 7+ years of progressive and relevant experience, preferably in the retail technology industry with a major food industry brand.
          • 3+ years of experience leading mobile and digital platform teams that interact with and manage third-party vendors.
          • Experience with implementation and technical support of digital ordering platforms (mobile ordering, web ordering, order at the table, kiosks, remoter ordering, etc.)
          • Strong knowledge and understanding of EPOS systems (PAR Brink and Oracle Simphony preferable), iOS and Android devices/operating systems, UI / UX guidelines, and best practices.
          • Knowledge of PCI compliance and payment technologies.
          • Technical knowledge of Mobile technology interfaces with in-store EPOS systems.
          • Ability to adapt quickly, stay abreast of emerging technologies and self-learn
          • Ability to collaborate on projects and work efforts within cross-functional teams.
          • Excellent verbal and written communication skills, including presentation skills.
          • Strong customer service experience.
          • Advanced computer skills, with an ability to utilize software such as MS PowerPoint, MS Word, and MS Excel to prepare and deliver presentations.

Keywords: International Dairy Queen, Inc., Maple Grove , Digital Platform Lead, Other , Minneapolis, Minnesota